Contact information
FlexGrip is committed to providing professional and responsive customer service. Please contact us if you need help with a product, order, shipment, return, refund, or other store-related matter.
Business Information
Business Name: FlexGrip
Website: flexgrip.online
Year Established: 2026
Registered Business Contact Address
FlexGrip
3-646 Village Pky
Markham, ON L3R 2S7
Canada
Please contact our support team before sending any product to this address. Returns sent without prior authorization may not be accepted or processed.
Customer Support Email
Email is the recommended contact method for:
- Product questions
- Sizing assistance
- Order changes
- Order cancellations
- Shipping and tracking inquiries
- Damaged or defective items
- Return requests
- Refund questions
- Website or checkout issues
- General customer support
To help us respond efficiently, include your order number and the email address used at checkout.
Customer Support Phone
+1 647 299-0751
Phone support may be used for general inquiries. For order-specific matters, we may ask you to confirm your request by email to protect your account and keep an accurate support record.
Customer Service Hours
Monday to Friday: 9:00 AM–6:00 PM Eastern Time
Saturday, Sunday, and Canadian public holidays: Closed
Messages received outside business hours will be reviewed on the next business day.
Response Time
We aim to respond to most customer inquiries within 24–48 business hours.
During holidays, promotional periods, or unusually high support volume, responses may take longer.
Please avoid sending repeated messages about the same request, as this may delay processing.
Order Support Requirements
For assistance with an existing order, please provide:
- Full name
- Order number
- Email address used for the order
- Description of your request
- Relevant photographs or videos, if applicable
For damaged, defective, missing, or incorrect products, please include clear images of:
- The item
- The problem
- The package
- The shipping label
Return Requests
All returns must be approved before being sent.
To begin a return, email support@flexgrip.online within 30 days of delivery.
Do not return products without receiving instructions from our customer support team.
Media, Partnership, and Business Inquiries
For partnership, wholesale, media, influencer, or business inquiries, contact:
Please include a clear subject line and relevant information about your proposal.
Privacy and Security
For your protection, do not send sensitive information by email, including:
- Full payment card numbers
- Card security codes
- Online banking passwords
- Account passwords
- Government identification numbers unless specifically and securely requested
FlexGrip will never ask you to provide your complete card number or account password by email.
Complaint Resolution
We take customer concerns seriously.
To submit a complaint, email support@flexgrip.online and include:
- Your order number
- A clear description of the issue
- Your preferred resolution
- Supporting photographs or documents
We will review the matter and respond as soon as reasonably possible.