Shipping policy

This Shipping Policy explains how orders placed through flexgrip.online are processed, shipped, tracked, and delivered.

1. Free Worldwide Shipping

FlexGrip provides free standard shipping worldwide to supported destinations.

Free shipping applies to eligible orders placed through our website. No minimum order value is required unless otherwise stated during a special promotion.

Certain remote regions, restricted territories, military addresses, freight-forwarding locations, or destinations affected by legal or carrier restrictions may not be serviceable.

If we cannot ship to your address, we will contact you and provide an appropriate solution, which may include order cancellation and a full refund.

2. Order Processing Time

Orders are generally processed within 1–3 business days.

Processing includes:

  • Payment confirmation
  • Fraud and security screening
  • Product preparation
  • Packaging
  • Address verification
  • Shipment booking

Orders placed on weekends or public holidays may begin processing on the next business day.

During high-volume periods, sales events, holidays, product launches, or unexpected disruptions, processing may require additional time.

3. Estimated Delivery Time

Our estimated standard delivery time is generally:

7–10 business days after processing and dispatch

The total estimated order timeline is usually:

  • Processing: 1–3 business days
  • Shipping: 7–10 business days

Delivery times are estimates rather than guaranteed deadlines.

4. Possible Delivery Delays

Delivery may take longer due to circumstances outside our reasonable control, including:

  • Customs inspections
  • Import procedures
  • Incorrect or incomplete addresses
  • Severe weather
  • Carrier delays
  • Public holidays
  • Peak shopping seasons
  • Transportation disruptions
  • Local postal delays
  • Remote delivery locations
  • Natural disasters
  • Labor disputes
  • Government restrictions
  • Security or public-health measures

We appreciate your patience when delays are caused by carriers, customs authorities, or other external events.

5. Order Tracking

When available, tracking information will be sent to the email address provided at checkout after your order has shipped.

Tracking information may take several business days to begin showing movement after the shipment is created.

Some international shipments may:

  • Transfer between multiple carriers
  • Use different tracking numbers during transit
  • Show limited updates between checkpoints
  • Be delivered by a local postal service

A temporary lack of tracking updates does not necessarily mean the shipment has been lost.

6. Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address.

Please review the following details carefully before placing your order:

  • Full recipient name
  • Street address
  • Apartment, suite, or unit number
  • City
  • Province, state, or region
  • Postal or ZIP code
  • Country
  • Phone number

FlexGrip is not responsible for delivery problems caused by incorrect, incomplete, outdated, or undeliverable address information submitted by the customer.

7. Address Changes

Contact us immediately if you need to change your shipping address.

Email: support@flexgrip.online

We will attempt to update the address before shipment, but changes cannot be guaranteed once the order has entered processing or has been transferred to the carrier.

If an order has already shipped, we may be unable to redirect it.

8. Customs Duties, Taxes, and Import Fees

International orders may be subject to:

  • Customs duties
  • Import taxes
  • Value-added tax
  • Brokerage charges
  • Clearance fees
  • Other government or carrier fees

Unless expressly collected at checkout, these charges are not included in the product price and remain the customer’s responsibility.

Customs requirements vary by country. Please contact your local customs authority for information before ordering.

We cannot declare an order as a gift, reduce the declared value, or provide inaccurate customs information.

9. Multiple Packages

Orders containing multiple products may be shipped separately.

You may receive:

  • More than one package
  • Separate tracking numbers
  • Deliveries on different dates

You will not be charged additional standard shipping fees when an order is divided into multiple shipments.

10. Delivery Confirmation

A shipment may be considered delivered when the carrier confirms delivery to:

  • The shipping address
  • A mailbox
  • A parcel locker
  • A reception desk
  • A building manager
  • A household member
  • Another safe location selected by the carrier

Some carriers may not obtain a signature.

Please check your property, mailbox, building reception, neighbors, and local carrier office before reporting a package as missing.

11. Packages Marked Delivered but Not Received

If tracking shows “delivered” but you cannot find the package:

  1. Confirm that the shipping address is correct.
  2. Check around the delivery location.
  3. Ask household members, neighbors, reception staff, or building management.
  4. Allow up to 48 hours, as some carriers mark packages delivered early.
  5. Contact the local carrier.
  6. Contact us at support@flexgrip.online.

We will assist with reasonable investigation steps. Final remedies may depend on carrier records, delivery evidence, address accuracy, and applicable law.

12. Lost Packages

A package may be treated as potentially lost when:

  • Tracking has not updated for an extended period
  • The estimated delivery window has passed substantially
  • The carrier confirms that the parcel cannot be located

Contact us with your order number and tracking details. We may open an investigation with the shipping carrier.

Depending on the outcome, we may offer:

  • A replacement shipment
  • A refund
  • Store credit
  • Another reasonable solution

13. Damaged Packages

If your package arrives damaged:

  • Photograph the outer packaging
  • Photograph the shipping label
  • Photograph the product and any damage
  • Keep all packaging materials
  • Contact us promptly

Send the information to support@flexgrip.online so we can assess the issue.

14. Refused, Unclaimed, or Returned Shipments

A shipment may be returned to us because:

  • The address is incorrect
  • The recipient is unavailable
  • The package is not collected
  • Import charges are unpaid
  • Delivery is refused
  • The carrier cannot access the location

We may contact you to arrange reshipment or refund.

Additional costs caused by an incorrect address, refused delivery, failure to collect, or unpaid import fees may be deducted from the refund where permitted by law.

15. Order Cancellations

Orders may be cancelled only before processing or shipment.

Contact us as soon as possible at support@flexgrip.online. We cannot guarantee cancellation after the order has been submitted.

If cancellation is no longer possible, you may request a return after delivery under our Return and Refund Policy.

16. Shipping Restrictions

We reserve the right not to ship products to locations affected by:

  • Trade restrictions
  • Carrier limitations
  • Legal prohibitions
  • Sanctions
  • Security concerns
  • Service suspensions

If an order cannot legally or practically be delivered, we will cancel it and refund the applicable payment.

17. Contact Information

For shipping assistance, contact:

FlexGrip
3-646 Village Pky
Markham, ON L3R 2S7
Canada

Email: support@flexgrip.online
Phone: +1 647 299-0751
Website: flexgrip.online