Terms of service

These Terms of Service govern your access to and use of flexgrip.online, including all products, services, content, features, and transactions offered by FlexGrip.

By visiting our website, creating an account, placing an order, or using any part of our services, you agree to these Terms of Service.

If you do not agree with these terms, please do not use our website or purchase our products.

1. About FlexGrip

FlexGrip is an online retailer established in 2026. We offer half-finger workout gloves, gym accessories, fitness equipment, and related products.

Our business contact details are:

FlexGrip
3-646 Village Pky
Markham, ON L3R 2S7
Canada

Email: support@flexgrip.online
Phone: +1 647 299-0751
Website: flexgrip.online

2. Eligibility

By using our website, you confirm that:

You have reached the age of majority in your jurisdiction; or
You have permission from a parent or legal guardian to use the website; and
You are legally capable of entering into a binding agreement

You may not use our products or services for unlawful, fraudulent, abusive, or unauthorized purposes.

3. Website Use

You agree not to:

Violate applicable laws or regulations
Attempt to gain unauthorized access to our website or systems
Introduce viruses, malware, harmful code, or automated attacks
Scrape, copy, reproduce, or exploit website content without permission
Interfere with the security or operation of the website
Use false information when placing an order
Engage in payment fraud, chargeback abuse, or promotional abuse
Impersonate another person or organization
Use our website in a way that harms FlexGrip, our customers, or third parties

We may restrict or terminate access where we reasonably believe these terms have been violated.

4. Product Information

We make reasonable efforts to present accurate product information, including:

Product descriptions
Sizes and measurements
Colors and designs
Materials and features
Prices and availability
Product photographs

However, we do not guarantee that all information will always be complete, current, or error-free.

Colors may appear differently depending on screen settings, lighting, photography, and manufacturing variations. Measurements may vary slightly because of manual measuring or production tolerances.

Product packaging, branding, accessories, or minor design details may be updated without notice, provided the product remains substantially consistent with its description.

5. Fitness and Safety Disclaimer

FlexGrip products are fitness accessories and are not medical devices.

Information provided on our website is for general informational purposes only and does not constitute medical, health, therapeutic, or professional advice.

Before beginning a new exercise program or using fitness equipment, consult a qualified healthcare or fitness professional where appropriate, especially if you:

Have an existing injury or medical condition
Experience pain, numbness, swelling, or discomfort
Are pregnant
Are recovering from surgery
Have been advised to limit physical activity

Customers are responsible for:

Selecting the correct product and size
Inspecting products before use
Following product care instructions
Using products safely and appropriately
Stopping use if the product becomes damaged
Exercising within their personal capabilities

FlexGrip is not responsible for injuries resulting from improper use, unsafe exercise, incorrect sizing, failure to follow instructions, or use of damaged products, except where liability cannot legally be excluded.

6. Prices and Currency

Prices displayed on our website may be shown in your selected or local currency.

Prices may change without notice. A price change will not normally affect an order that has already been confirmed, except where there is an obvious pricing error.

Unless otherwise stated:

Product prices exclude customs duties and import taxes
Applicable taxes may be calculated at checkout
Currency conversion may be performed by your bank or payment provider
Your payment provider may charge conversion or transaction fees

We are not responsible for fees charged independently by banks, card issuers, or payment providers.

7. Orders

Submitting an order is an offer to purchase products from FlexGrip.

We may accept or decline an order for legitimate reasons, including:

Product unavailability
Incorrect pricing or product information
Payment authorization failure
Suspected fraud
Shipping restrictions
Address verification problems
Quantity limitations
Errors in the order

An automated order confirmation confirms receipt of your order but does not necessarily mean the order has been accepted.

A sales contract is formed when we confirm acceptance or dispatch the order, subject to applicable law.

8. Payment

You agree to provide accurate, current, and complete billing and payment information.

Available payment methods will be displayed at checkout. Transactions may be processed by third-party payment providers.

We do not directly control all payment-provider systems and are not responsible for delays or errors caused solely by those providers.

You authorize us and our payment partners to charge the total amount shown at checkout.

9. Shipping and Delivery

We provide free standard shipping worldwide to eligible destinations.

Our estimated delivery time is generally 7–10 business days after processing and dispatch.

Delivery dates are estimates and are not guaranteed. Additional time may be required because of customs, holidays, weather, carrier disruptions, remote destinations, or circumstances outside our reasonable control.

Additional shipping terms are described in our Shipping Policy.

10. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery under our Return and Refund Policy.

Products must meet the eligibility requirements stated in that policy.

Workout gloves that have been worn, washed, or used may be ineligible for return for hygiene reasons, unless defective or otherwise protected by applicable consumer law.

11. Promotions and Discount Codes

Promotions, discount codes, bundles, and special offers may be subject to separate conditions.

Unless otherwise stated:

Only one discount code may be used per order
Promotions cannot be exchanged for cash
Discounts cannot be applied retroactively
Promotions may be limited by time, product, customer, or region
We may cancel promotions affected by error, misuse, or fraud

12. Intellectual Property

All website content, including our:

Brand name
Logos
Graphics
Product photographs
Text
Product descriptions
Videos
Page layouts
Icons
Designs
Marketing materials

is owned by or licensed to FlexGrip and is protected by applicable intellectual property laws.

You may use the website only for personal, non-commercial shopping purposes.

You may not copy, reproduce, distribute, modify, republish, sell, or commercially exploit our content without prior written permission.

13. Customer Reviews and Submissions

If you submit a review, image, video, comment, suggestion, or other content, you confirm that:

You own or have permission to submit it
It is accurate and based on genuine experience
It does not infringe third-party rights
It does not contain unlawful, abusive, misleading, or harmful material

You grant FlexGrip a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, adapt, and display submitted content for business and marketing purposes, subject to applicable privacy law.

We may remove content that violates these terms.

14. Third-Party Services

Our website may use third-party services, including:

Shopify
Payment processors
Shipping carriers
Analytics providers
Advertising platforms
Email and customer support providers

Third-party services may have their own terms and privacy practices. FlexGrip is not responsible for third-party websites or services that we do not control.

15. Disclaimer of Warranties

We aim to provide reliable products and services, but the website may occasionally be unavailable, interrupted, delayed, or contain errors.

To the maximum extent permitted by law, the website and services are provided on an “as available” basis.

Nothing in these terms excludes warranties or consumer guarantees that cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by law, FlexGrip will not be liable for indirect, incidental, special, punitive, or consequential loss arising from:

Use or inability to use the website
Improper use of a product
Exercise-related injuries
Delayed delivery
Third-party service failures
Loss of data, revenue, opportunity, or profit

Where liability cannot be excluded, our liability will be limited only to the extent permitted by applicable law.

17. Indemnification

You agree to indemnify and hold FlexGrip harmless from claims, losses, liabilities, and expenses arising from:

Your unlawful use of the website
Your violation of these terms
Your infringement of another party’s rights
Fraudulent or abusive conduct

This section applies only to the extent permitted by law.

18. Governing Law

These Terms of Service are governed by the applicable laws of the Province of Ontario and the federal laws of Canada applicable therein, without limiting any mandatory consumer rights you may have under the laws of your country or region.

19. Changes to These Terms

We may update these Terms of Service to reflect changes in our products, operations, legal obligations, or website features.

The latest version will be posted on this page with an updated revision date.

Your continued use of the website after changes become effective constitutes acceptance of the updated terms, where permitted by law.

20. Contact

Questions about these Terms of Service may be sent to:

Email: support@flexgrip.online
Phone: +1 647 299-0751