Refund policy

Thank you for shopping with FlexGrip. We want you to feel confident when purchasing our half-finger workout gloves, fitness accessories, and related products. This Return and Refund Policy explains the conditions under which products may be returned, exchanged, replaced, or refunded.

This policy applies to purchases made directly through flexgrip.online.

1. 30-Day Return Policy

We offer a 30-day free return and refund period.

You may request a return within 30 calendar days from the date your order is marked as delivered. To qualify for a return, the product should be:

  • In its original condition
  • Unused, unworn, and unwashed
  • Free from stains, odors, sweat, pet hair, or other signs of use
  • Returned with its original packaging, labels, accessories, and documentation
  • Accompanied by valid proof of purchase

Because workout gloves are worn directly against the skin, products that have been used during training, washed, altered, or damaged after delivery may not qualify for return due to hygiene and safety considerations.

2. How to Request a Return

Before returning any product, please contact our customer support team at:

Email: support@flexgrip.online
Phone: +1 647 299-0751

Please include the following information:

  • Your full name
  • Your order number
  • The email address used to place the order
  • The product you wish to return
  • The reason for the return
  • Clear photographs if the product is defective, damaged, or incorrect

Our support team will review your request and provide return instructions, including the appropriate return address when applicable.

Please do not send a product back without first contacting us. Unauthorized returns may be delayed, rejected, or returned to the sender.

3. Free Returns

Approved returns requested within the 30-day return period are eligible for free return service where available.

Depending on your country and shipping location, we may provide:

  • A prepaid return shipping label
  • A local return address
  • Alternative return instructions
  • A refund without requiring the item to be returned, at our discretion

Any prepaid label or return authorization must be used within the period stated in our return instructions.

Original expedited shipping fees, premium shipping upgrades, customs charges, import taxes, and other optional charges are not refundable unless the order was incorrect or the product arrived damaged due to our error.

4. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it arrives.

Contact us promptly if your order:

  • Arrives damaged
  • Contains a manufacturing defect
  • Includes the wrong product
  • Includes the wrong size, color, or quantity
  • Is missing a purchased item
  • Is materially different from the product ordered

Please provide clear photographs or videos of:

  • The product
  • The packaging
  • The shipping label
  • The damaged or defective area

After reviewing your request, we may offer one or more of the following remedies:

  • A replacement product
  • A partial refund
  • A full refund
  • Store credit
  • Another appropriate resolution

Do not discard damaged products or packaging until our support team confirms that they are no longer required.

5. Incorrect Size or Change of Mind

Customers are responsible for reviewing available size information before placing an order.

If you selected the wrong size, color, style, or product, you may still request a return within 30 days, provided the item remains unused, unworn, unwashed, and in resalable condition.

A replacement size is subject to availability. In some cases, we may process the request as a return and ask you to place a new order for the preferred size.

6. Non-Returnable Items

The following products may not be eligible for return:

  • Products returned after the 30-day return period
  • Used, worn, or washed workout gloves
  • Products showing signs of sweat, odor, stains, or personal use
  • Products damaged through misuse, improper care, or normal wear
  • Products altered, repaired, or modified by the customer
  • Items missing original packaging, tags, components, or accessories
  • Gift cards, promotional credits, or digital products
  • Clearance or final-sale products clearly identified as non-returnable
  • Personalized or custom-made products
  • Products returned without authorization

Your statutory consumer rights, where applicable, are not affected by this section.

7. Exchanges

We may offer exchanges for eligible products when the requested replacement is available.

To request an exchange, contact us at support@flexgrip.online. Please provide your order number and the size, color, or model you would like instead.

If the replacement product is unavailable, we may provide a refund or store credit.

Replacement products may require additional delivery time.

8. Refund Processing

Once we receive and inspect an approved return, we will notify you whether the refund has been accepted.

Approved refunds are issued to the original payment method used at checkout.

Please allow approximately 5–10 business days for the refund to appear after it has been processed. Processing times vary depending on your bank, card issuer, payment provider, and country.

We are not responsible for delays caused by financial institutions or payment processors.

9. Partial Refunds

A partial refund may be offered when:

  • A product has minor cosmetic damage
  • An item is returned without some original packaging or accessories
  • The customer chooses to keep a product with a minor issue
  • Only part of a multi-item order is affected
  • The product has decreased in value because it was handled beyond what was reasonably necessary to inspect it

We will explain any proposed partial refund before completing it.

10. Missing or Delayed Refunds

If you have not received an approved refund:

  1. Check your bank or payment account again.
  2. Contact your card issuer or payment provider.
  3. Allow the applicable processing period to pass.
  4. Contact us at support@flexgrip.online.

Please include your order number and refund confirmation.

11. Order Cancellations

Orders may be cancelled only before they enter processing or shipment preparation.

To request cancellation, contact us immediately at support@flexgrip.online.

We cannot guarantee cancellation after an order has been submitted. If the order has already been processed or shipped, you may request a return after delivery in accordance with this policy.

12. Refused or Unclaimed Deliveries

If a shipment is refused, unclaimed, or returned because of:

  • An incorrect or incomplete address
  • Failure to collect the parcel
  • Repeated unsuccessful delivery attempts
  • Refusal to pay applicable import charges
  • Customer refusal without prior authorization

we may deduct any non-recoverable shipping, handling, return, customs, or carrier charges from the refund where permitted by law.

13. Contact Information

For return or refund assistance, contact:

FlexGrip
3-646 Village Pky
Markham, ON L3R 2S7
Canada

Email: support@flexgrip.online
Phone: +1 647 299-0751
Website: flexgrip.online